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FAQ Topics

Istation for iPad® Questions — Istation.com app
  • What Istation products currently work on the iPad and the Chromebook?
  • The Istation.com app for iPad includes mobile access to all of Istation’s interactive curriculum:
    • Istation Reading
    • Istation en Español
    • Istation Home
    • Istation Math
  • Using the iPad or Chromebook mobile browser, subscribers still have Web-based access to:
    • Assessments – ISIP Reading, ISIP en Español, and ISIP Math
    • Istation Report and Management Web site – Teacher Resources, the Training Center, the Report Toolbox, the Interactive User’s Guide, and Lexile® - Find A Book
  • With the release of Istation.com for iPad, is there an app for the iPad that is downloaded through the App Store?
  • Yes, the Istation.com app can be downloaded through the App Store and installed in the same manner as you install other apps.
  • Is there an extra cost for the app?
  • No. As long as you are an existing Istation subscriber, you can download this app at no charge.
  • Which version of iPad will Istation run on?
  • Istation.com for the iPad will run on iPad version 2 and above.
  • Do Istation Home users have access to Istation.com for the iPad?
  • Yes, Istation Home users can install the Istation.com app from the App Store and use it at home, just as they use the Windows and Mac versions. Istation Home works just like it does in the Windows and Mac versions.
  • Regarding students using Istation at school who have downloaded the app on their iPad and have access to Istation Home, will they be allowed to take the Istation assessments at home?
  • No, students who are using Istation at school only have the ability to take the assessments at school. To ensure assessment fidelity, Istation only allows access to assessments from a school- registered IP address for those students who have access to Istation at school.
  • When the Istation.com app is downloaded at home, does the program continue to allow the student to engage in the reading and writing instruction, as selected?
  • Yes, the Istation.com app behaves exactly as the Windows and Mac versions.
  • Does Teacher Station run on the Istation.com app?
  • Yes.
  • How do updates work? Does a school/district have to touch each iPad device to install the updates from Istation? Is there a way to automate this?
  • Istation content updates require no intervention and will happen automatically. Istation.com app updates will generally occur twice per year. Administrators can automate the process by taking advantage of the automatic update capabilities built into the new iOS versions. By using this automated process, app updates can occur without having to touch each iPad device. Otherwise, any industry standard method for updating iOS devices will work, and each device will need to be updated. If administrators choose not to use the automatic update capabilities but instead choose to disable users from updating, then each individual iPad will need to be updated by the administrator.
  • If there is a fix that Istation needs to make, and it does not occur during the normal twice-a-year update timeframe, how would this fix occur?
  • A fix for Istation content will require no intervention, as content updates will occur automatically. If the Istation.com app requires a fix, the update information described in the previous question will apply.
  • When will the Chromebook version of Istation Reading be released? Will it work on all Chromebooks?
  • Istation intends to release Istation Reading for Chromebooks in early spring 2015. Istation expects the Chromebook version to work on devices with a minimum resolution of 1024 × 768.
  • What about Android devices?
  • The Istation development team is currently analyzing and monitoring the demands and feasibility of release on various Android devices. The goal of Istation is to be able to deliver its products on all the industry standard platforms. Future Android development plans will be forthcoming.
Assessment and Curriculum Questions
  • How do students take the assessment?
  • The assessment is computer administered. A computer lab may be utilized to administer the assessment to an entire class or group of students. The assessment may also be administered in a classroom setting where students rotate to and from classroom computers.
  • What does computer adaptive mean?
  • Computer-adaptive testing is a computer-based assessment that adapts to each student’s response. For example, if a student answers a question correctly, the computer will administer a more difficult item. If the student answers incorrectly, a less difficult item will be presented. ISIP uses interactive content to measure a student’s reading ability and skill development with computer-adaptive technology.
  • What do the results of the assessment show?
  • Students' responses classify them into three tier levels: Tier 1, Tier 2, and Tier 3. Tier 1 students are high functioning at or near their expected grade level and may need only intermittent interventions to sustain their academic growth. Tier 2 students function below their expected grade level and need continual reading intervention to accelerate achievement. Tier 3 students function two or more levels below their expected grade level and need intensive intervention for their reading skills to grow. Classification is shown in each subtest as well as in overall reading ability. The percentiles for the tier levels are 40th percentile and above for Tier 1, 21st through 39th percentile for Tier 2, and 20th percentile and below for Tier 3.
  • Based on the results of the assessment, the Istation Priority Report groups students according to need and prescribes Teacher-Directed Lessons (TDLs). TDLs are designed to further remediate and/or accelerate students’ reading skills.
  • What research was used in the development of the assessment?
  • The research-based assessment was developed using the criteria of the No Child Left Behind Act and the National Reading Panel. The elements of the assessment provide information on those areas of reading development predictive of reading success.
  • Is this assessment used as a screener and progress monitoring tool?
  • Yes, the ISIP assessments are recognized by the National Center on Response to Intervention as a universal screener and progress monitoring tool.
  • Does the assessment provide formative and summative data?
  • The results of ISIP assessments provide formative and summative data. The data helps educators make informed decisions about instructional practices, products, and professional development.
  • Can the assessment be utilized for teacher effectiveness relative to student growth?
  • ISIP is a valid and reliable assessment, and the results of the assessment may be used to show teacher effectiveness. Reports, such as the ISIP Summary, ISIP Skill Growth, and ISIP Skill Growth by Tier, allow for the monitoring of student growth that correlates to effective classroom instruction and teacher effectiveness.
  • How is the assessment aligned to the work of professional developers?
  • ISIP is researched-based and aligned to the work of current professional developers, such as Charlotte Danielson and Robert Marzano.
  • How much time does the assessment take?
  • The estimated time for the complete assessment is approximately 30 minutes.
  • How do I schedule assessments for my students?
  • ISIP assessments are automated monthly. Students simply need to log in to the program. However, if you want to progress monitor more often than once a month, on-demand assessments may be assigned to specific students as often as weekly.
  • What do the instructional tier goals mean?
  • Once students have completed the assessment, they receive a score for each subtest and an overall ability score. ISIP automatically classifies students into tiers for instruction. The tiers are based on a national norming sample. Tier 1 students are high functioning near or on expected grade level and may need only intermittent interventions to sustain their academic growth. Tier 2 students function below their expected grade level and need continual reading intervention to accelerate achievement. Tier 3 students function two or more levels below their expected grade level and need intensive intervention for their reading skills to grow.
  • What happens when students finish the assessment?
  • After the assessment, students are automatically placed into the online differentiated curriculum at their individual level. The transition is seamless.
  • How will I know what skills students are working on in the curriculum?
  • Istation reports identify the cycle of instruction for each student. The skills taught in each cycle are available to users after logging in to the Web site.
  • Am I able to assign student activities online?
  • Each student will work on his or her level and progress as he or she displays mastery. Because of the spiraling of skills from cycle to cycle, teachers do not assign student activities.
  • What do cycles mean?
  • Istation’s online curriculum is organized into cycles of instruction. The cycles represent layers of skills that students need to become successful readers. The entire curriculum is built on the science of learning to read and reading to learn while emphasizing critical skills supported by research.
  • How does the online curriculum differentiate for each student?
  • Embedded assessments determine whether students are ready to move ahead or whether students will benefit from the reteaching of skills.
  • Is there a report that shows how much time a student has been on the program?
  • Istation’s usage report depicts how long a student has worked in the online program. Usage information appears on various reports.
  • How do I access the teacher-directed lessons?
  • Teacher-directed lessons may be accessed by users 24/7 via the Internet for teachers to plan instruction.
Administrative Questions
  • What should I do if I have administrative questions such as:
  • How do my students log in?
    How do I add students to my classroom?
    How do I add a teacher or manager?
    For questions like these, the following resources are available:

    1. Training Center – Training is available on demand 24/7 through Istation's Training Center complete with video segments that allow teachers to learn through self-paced tutorials.
    2. Interactive User's Guide – Istation's online interactive guide is available from any page on the Customer Web site. To access the Interactive User's Guide:
      1. Log in to Istation's secure Customer Web site by clicking on "Customer Login" at the top right-hand corner of this page.
      2. Once logged in, click on the Interactive User's Guide (IUG) link in the top right-hand corner. If you need more help finding the IUG, download the

        IUG Help Sheet(74KB).

Login Questions and Problems
  • How do I log in?
  • Watch the Educator Login Video for details about logging in to the Customer Web site.
  • My students are having login problems. The program indicates that students are logged in, but they are not. What do I do?
  • If you know which computer a student used most recently, restart that computer. This will break the connection to our servers and allow that student to log in elsewhere. If you do not know this information or have tried restarting with no results, give Istation Technical Support a call when the student is ready to log in, and we can provide one-on-one assistance.
  • A "login failure" error message appears on the computer screen when a student tries to log in. What do I do?
  • Follow these 3 steps:
    1. Confirm that your student is logging in to either the student curriculum application or, if he or she intends only to take an assessment, isip.Istation.com. (The Web site www.Istation.com is for teachers and managers only.)
    2. Next, confirm that the student's school is listed correctly above the user name and password fields.
    3. Finally, confirm that the student is entering his or her user name with no capital letters and his or her password is as it appears on his or her login card.
Troubleshooting Tips
  • Can I troubleshoot student login problems any other way?
  • If a student is having login problems, ask him or her to log in using a different computer.
  • If the problem is limited to one machine:
    • Try hardwiring the computer to the Internet by connecting an Ethernet cable from the Ethernet port on the computer to an Ethernet port on a router or in the wall. Try having the student log in again.
    • Try restarting the computer.
    • Try reinstalling the program on that one computer. (Note: If you do not have administrative authorization, you will need to contact someone on your campus or in your district who does in order to accomplish this.)
  • If the login problems occur on multiple computers and/or for multiple students:
    • Run a test using our Firewall Configuration Test utility to confirm that the district firewall is allowing access. (If it is, the computer should post the confirmation message, "Ok.")
    • If possible, confirm that any district content filtering allows our IP address range (174.143.0.184 – 174.143.0.191 (174.143.0.184/29)) and Istation.com. Network content filtering can cause some content or data to be blocked, which will appear to affect only certain students.
    • Try having a different student log in on the same computer and see whether the same issue occurs.
    • Try visiting a site that a student wouldn’t normally visit, such as a grocery store or hardware store Web site, to see whether the computer has a good connection to the Internet.
    • Check with the technology staff at your school or in your district to confirm the program has been installed using administrative rights and the Istation directory has read/write access.
  • A student is having problems with the sound on the Istation lessons. What do I do?
  • Try updating your sound drivers if you are having issues with sound.
Error Messages and Notifications
  • Students are unable to connect to the Internet. What should we do?
  • This usually indicates that there is a problem with the connection between your computers and the Istation servers. Try the following:
    • Visit another Web site that is not cached in your system (i.e., a site that students are unlikely to have logged on to before from school, such as a car manufacturer site, usa.gov, etc.) to confirm whether the computer has a good connection to the Internet.
    • If you can't log on to another site, confirm that district content filtering allows our IP address range (174.143.0.184 – 174.143.0.191 (174.143.0.184/29)) and Istation.com. Also confirm that there is not any software installed on the computer that might be preventing the computer from connecting to the Internet.
  • Why am I unable to load the Istation login scene?
  • This is an error specific to the Macintosh operating system. It is typically displayed when the Istation application has not been installed in the Applications Directory. To fix this problem, find the application icon (usually on the desktop or in the "Downloads" folder) and drag the icon from that location into the Applications Directory.
  • The computer is asking for a domain name. What is the domain name?
  • Log on to the Istation.com Web site with your account information. Click on the "My Account" label in the upper-right corner of the page. Go to your "Profile" page. The domain name on your Profile page should be the same as the domain name on the computer.
Network Administrator Questions
  • Where can I find information on system requirements and technical specs?
  • For information on system requirements and technical specs, visit the Technical Information Web page.
  • Where can I download the Istation program?
  • To download the Istation program, visit the Download Web page.