Listed below are frequently asked questions related to Texas SUCCESS, Istation Reading, and Istation Español including Istation for iPad® Questions.

If you have any additional questions related to Istation products, administration of the program, login, understanding error messages, or other general questions, please visit our Quick Tips and FAQs Web page.

Getting Started and General Information
  • What is Texas SUCCESS?
  • Texas SUCCESS is an initiative that provides state-funded access to interactive math and reading programs for Texas public school students. Istation is providing the online reading program for grades 3-5 and the Spanish program for grade 3.
  • What is Istation?
  • Istation is a Web- and Internet-based program that includes engaging, interactive content in a game-like format. The engaging and interactive online programs support students at all skill levels and, most importantly, encourage and enable progress and achievement as students move through the activities and curriculum. Each program will assess students according to their skill level and then automatically assign and deliver appropriate curriculum tailored to their individual abilities. Meaningful reporting tools available through both programs inform teachers and parents when an intervention is needed and confirm that the student is on the right path. With free 24-7 access to these online adaptive programs, teachers, students, and parents will be equipped with the necessary tools to build confidence and promote academic success. Visit texassuccess.org to learn more about Istation Reading, Istation Español, and to sign up!
  • Has state funding been allocated for Texas SUCCESS for the 2015-2016 and 2016-2017 school years?
  • Yes, state-funded access to Istation Reading and Istation Español through Texas SUCCESS is provided for all Texas public school students in grades 3-5 and access to Istation Español for grade 3 Spanish learners through August 31, 2017.
  • I loaded my teacher and student rosters last year. Do I have to upload them again?
  • Yes, each year new teacher and student rosters must be uploaded. The new upload provides Istation with the latest student grade and teacher/classroom assignments.
  • Our district/campus is already signed up for Istation. Do we need to sign up again?
  • There is no need to sign up again with Istation through Texas SUCCESS. Your subscription will continue uninterrupted through August 31, 2017. However, new student and teacher rosters will need to be uploaded for each school year. This process ensures that Istation has the most updated student grade levels and teacher/classroom assignments.
  • How do I upload my 2015-2016 rosters?
  • To upload student/teacher rosters, go to https://secure.istation.com/Import. For questions when importing, use the Istation User's Help Guide (a link on the top right of every page under 'Get Help').
  • If our district/campus has not yet signed up for Istation, how do we sign up?
    • Step One: Complete and submit the getting started and sign up form located at www.istation.com/TexasSUCCESS/SignUp.
    • Step Two: Complete and return the Participation Acknowledgement Form that you will receive within 48 hours of signing up. If there are questions regarding the information submitted, an Istation representative will contact you within 48 hours to confirm your information.
    • Step Three: Your implementation now begins! Automated e-mails with instructions will be sent to guide you through the process. Istation helps you through each step in the implementation process and keeps you advised along the way.
  • What does SUCCESS stand for?
  • SUCCESS stands for Students Using Curriculum Content to Ensure Sustained Success.
  • How is Istation involved with Texas SUCCESS?
  • Istation has been awarded a contract to provide free and unlimited access to Istation Reading for grades 3-5 and Istation Español for grade 3 Spanish learners through August 31, 2017.
  • What do the Istation Reading and Istation Español program do specifically that can help my child read better?
  • Istation Reading and Istation Español provide individualized instruction to every student. The program identifies the reading needs of your child and automatically prescribes lessons that will meet those needs. The program teaches every student the essential reading skills needed to close gaps so every student can excel. Istation Reading and Istation Español focus on skills that research indicates are necessary for students to become better readers.
  • How long will it take to get started in my district or school?
  • Implementation and start-up is a quick process! In 10 days or less, your entire district or school can be up and running with Istation Reading and Istation Español. The setup and implementation process is well defined to get you started with Istation Reading and Istation Español as quickly as possible. Go sign up now!
  • Are students in charter schools eligible to enroll in Texas SUCCESS?
  • Yes, students in grades 3-5 and grade 3 Spanish attending open-enrollment Texas public charter schools are eligible to enroll.
  • If my school is already using Istation Reading and Istation Español, how do I get my school signed up under the Texas SUCCESS program?
  • Please contact us at 1-866-883-7323, and the Istation Sales Representative assigned to your school account will get in touch with your school’s primary Istation contact.
  • How do I sign up ALL my campuses in a district? Can I sign up just certain campuses in my district?
  • You can sign up your entire district to use Istation Reading and Istation Español or just certain campuses. You tell us which campuses you desire to sign up.
  • Can I sign up just my classroom?
  • Yes, it is possible to sign up only one classroom in a school. However, the entire campus will likely want to sign up, so check with your principal to see if the whole school would like accounts.
  • Will I (or my school/district) be charged any hidden fees?
  • There are no hidden fees. You will be provided free and unlimited access to Istation Reading and Istation Español through August 31, 2017.
  • Is training included?
  • Free videos, Webinars, and other online training resources are accessible through the Istation Help Center on the Istation Web site. Istation offers live Webinars. Check Istation.com/TexasSUCCESS.
  • As a homeschool parent or guardian, how do I sign up my child?
  • Go on our sign up Web page. After you complete this enrollment form, the next steps will be provided at the e-mail address you provided.
  • What features will I receive at home?
  • Students will have unlimited access to Istation instruction, practice activities, and games. Parents will have access to online reports and suggested activities to reinforce their children’s learning.
  • What if my child’s school or district is not using Istation Reading or Istation Español; can I still sign up my child at home?
  • Yes, every Texas public school student in grades 3-5 (for Istation Reading) or grade 3 (for Istation Español) is eligible to enroll, even if his or her school or district is not using Istation Reading or Istation Español.
  • As a parent with Istation Home, will I have to pay for anything such as training?
  • No. Thanks to state funding, all Texas public school students in grades 3-5 will be provided free and unlimited access to Istation Reading and Istation Español (grade 3) at home. All instructions and information on use will be provided to you.
  • What kind of training will I receive as a parent? As a school or district?
  • On-demand training videos and support materials will be available for parents and teachers.
  • For Istation Home, will the instructions to parents be in English and Spanish?
  • Yes, Istation will provide parent letters in English and Spanish explaining Istation Home.
  • How long will Texas SUCCESS last for Istation?
  • Currently the state of Texas has funded Texas SUCCESS through August 31, 2017. Additional funding past August 31, 2017, will need to be approved by the Texas legislature.
  • How long will Istation be a part of Texas SUCCESS?
  • Istation has been contracted to provide free and unlimited access to Istation Reading and Istation Español through August 31, 2017.
  • Is Istation a partner of the state of Texas?
  • No, Istation is a contracted vendor with the state of Texas.
  • What grade level content will Istation provide for Texas SUCCESS?
  • The Texas SUCCESS TEA Correspondence dated December 11, 2015, announced that Istation had been selected by the Texas Education Agency to provide programs for accelerated reading instruction in grades 3–5 and grades 6–8. However, as contract negotiations progressed, it was determined that Istation will instead provide programs for students in grades 3–5 only. The programs will be available in English for students in grades 3–5 and in Spanish for students in grade 3 who may benefit from a Spanish version (Istation Español). TEA is hopeful that districts will find both programs helpful in providing accelerated reading instruction.
  • Can my advanced 2nd grader qualify to participate in Texas SUCCESS?
  • At this time, Texas SUCCESS is only for Texas public school students in grades 3-5.
  • How will we get ongoing support for Istation programs throughout the school year?
  • Support for Istation programs can be accessed Monday through Friday from 7:30 a.m. to 6:30 p.m. (CST) at 1-866-883-7323 (press 2), or by e-mail at support@istation.com.
  • Can we access Istation Reading and Istation Español from a mobile device by participating in Texas SUCCESS?
  • The student program is currently available on PC, Mac, iPad, and Chrome platforms.
  • For parents without a computer at home, is there any plan to give access to local libraries?
  • Libraries can choose to download the Istation program, so any Texas public school student with a login ID and password could access Istation Reading and Istation Español from his or her library.
  • How will data concerning individual students, classrooms, schools, subgroups, demographics, districts, etc. be handled?
  • Student results are available for authorized users to review on the Istation Web site. Student results may be viewed only as authorized by the applicable school district. Generally, teachers may only see the results of students in their classroom, principals may only see the results of students in their school, and district-level administrators may only see the results of students in their district.
Istation for iPad Questions – Istation.com app
  • What Istation products currently work on the iPad and the Chromebook?
  • The iPad app includes mobile access to all of Istation’s interactive reading curriculum available for Texas SUCCESS:
    • Istation Reading
    • Istation Español
    • Istation Home
    • Writing
  • Using the iPad or Chromebook mobile browser, subscribers still have Web-based access to:
    • Assessments – ISIP Early Reading and ISIP Advanced Reading
    • Istation Report and Management Web site – Teacher Resources, the Training Center, the Report Toolbox, the Interactive User’s Guide, and Lexile® - Find A Book
  • Is there an app for the iPad that is downloaded through the App Store?
  • Yes, the Istation.com app can be downloaded through the App Store and installed in the same manner as you install other apps.
  • Can I download the Chrome app on Windows?
  • Yes, as long as you’re using the Chrome browser, you can download the Istation app in the Chrome Web Store.
  • Is there an extra cost for the iPad or Chromebook app?
  • No. As long as you are an existing Istation subscriber, you can download this app at no charge.
  • Which version of iPad will Istation run on?
  • Istation.com for the iPad will run on iPad version 2 and above.
  • Do Istation Home users have access to Istation.com for the iPad or Istation for Chromebook?
  • Yes, Istation Home users can install the Istation.com app from the App Store or Istation app from the Chrome Web Store and use it at home, just as they use the Windows and Mac versions. Istation Home works just like it does in the Windows and Mac versions.
  • Regarding students using Istation at school who have downloaded the app on their iPad or Chromebook and have access to Istation Home, will they be allowed to take the Istation assessments at home?
  • No, students who are using Istation at school only have the ability to take the assessments at school. To ensure assessment fidelity, Istation only allows access to assessments from a school-registered IP address for those students who have access to Istation at school.
  • When the Istation.com app is downloaded at home, does the program continue to allow the student to engage in the reading and writing instruction, as selected?
  • Yes, the Istation.com app behaves exactly as the Windows and Mac versions.
  • Does Teacher Station run on the Istation.com app?
  • Yes.
  • How do updates work? Does a school/district have to touch each iPad or Chromebook device to install the updates from Istation? Is there a way to automate this?
  • Istation content updates require no intervention and will happen automatically. Istation.com app updates will generally occur twice per year. Administrators can automate the process by taking advantage of the automatic update capabilities built into the new iOS versions. By using this automated process, app updates can occur without having to touch each iPad device. Otherwise, any industry standard method for updating iOS devices will work, and each device will need to be updated. If administrators choose not to use the automatic update capabilities but instead choose to disable users from updating, then each individual iPad will need to be updated by the administrator.
  • If there is a fix that Istation needs to make and it does not occur during the normal twice-a-year update timeframe, how would this fix occur?
  • A fix for Istation content will require no intervention, as content updates will occur automatically. If the Istation.com app requires a fix, the update information described in the previous question will apply.
  • What about Android devices?
  • The Istation development team is currently analyzing and monitoring the demands and feasibility of release on various Android devices. The goal of Istation is to be able to deliver its products on all the industry standard platforms. Future Android development plans will be forthcoming.