istation Support
Secure Upload
For secure uploads of student information, send us a file through a secure channel.
Firewall Configuration Test
Test your firewall configuration now using the Firewall Configuration Test utility.
Network Administrators: istation employs a proprietary communication protocol designed to minimize Internet bandwidth usage when run by multiple students simultaneously in a school. Internal firewalls and/or content filters must be configured to allow outbound access to our servers:
- IP address ranges
- 65.120.151.128 - 65.120.151.135 (65.120.151.128/29)
- 174.143.0.184 - 174.143.0.191 (174.143.0.184/29)
- TCP ports 12500 through 12509
| System Requirements |
| Specification |
Windows |
Mac |
| Operating System |
Windows® 2000, XP, or
Vista |
OS X 10.3.9 or later |
| Processor |
500 Mhz Pentium® III |
500 Mhz G4 |
| Memory |
256 MB RAM |
256 MB RAM |
| Hard Disk |
500 MB free space |
500 MB free space |
| Graphic Display |
800x600 |
800x600 |
| Sound Card |
with headphones |
with headphones |
| Internet Connection |
768 kbps or greater |
768 kbps or greater |
The istation Reading Program is a fully animated, multimedia application and as such is not generally supported in a thin client environment.
Installation Information
To install istation, you must be logged in with administrator rights. A simple installation is performed from our Download Web page. There are no CD-ROMs to install or school-based servers to maintain. Administration for schools is virtually non-existent. After installation, we can support any number of simultaneous students in istation generally using the bandwidth of a single Web surfer. In the event that the school's Internet connection is lost, istation will continue to function normally and will synchronize with our servers when the Internet connection is restored. Since istation is delivered through the Internet, we transparently provide enhancements without a service call, at no additional cost.
E-Mail Access
If your district uses an e-mail filtering software or program, please white list the istation.com domain to allow inbound access via email. This is our main method of communication with campus teachers and administrators.
Local Firewall Information
When running a software firewall on a computer, the firewall must be configured to allow istation to accept connections from the local network. On Windows, this configuration occurs automatically during installation. For information specific to your OS, please review the detailed installation instructions for Windows or for Mac. Additional information may also be obtained by calling Support Services at 1.866.883.7323 or 972.643.3440 (and press 2).
Help
E-mail support@istation.com to request istation support by email or call 866.883.READ toll free.
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