Visual representation of Kansas.

Listed below are frequently asked questions related to the statewide Kansas Reading Success Program and Istation Reading.

If you have any additional questions related to Istation Reading program, administration of the program, logging in, understanding error messages, or other general questions, please visit our Quick Tips and FAQs Web page.

Getting Started and General Information
  • What is Istation and what is the statewide Kansas Reading Success Program
  • Istation was selected as the vendor for the statewide Kansas Reading Success Program as part of Kansas House Bill 2135, which provides all Kansas public school and open-enrollment charter school students in grades pre-K through 8 with access to Istation’s reading assessment and reading intervention curriculum, including the Istation Home feature, at no charge. The Statewide Kansas Reading Success Program is designed to provide academic support to help ensure achievement on grade level in reading.

    The Istation Reading program is a computer-delivered, interactive and computer adaptive reading assessment and research-based intervention tool for use at both school and home for grades pre-K through 8. To learn more about Istation Reading, go to www.Istation.com/Reading, sign up for a free informational Webinar at www.Istation.com/KansasReadingSuccess, or call 866-883-7323 and select option 1.

  • What if I want to learn more about Istation before I consider signing up and participating?
  • Your assigned Istation account executive can provide you with information about Istation. We also suggest you sign up for the free Istation informational Webinars that will be conducted throughout the sign-up period. To get information from your Istation account executive and/or sign up for the free informational Webinars, go to www.Istation.com/KansasReadingSuccess or call 866-883-7323 and select option 1.
  • If I decide to participate, do I have to enroll all of the campuses in my district?
  • No, not all campuses in a district are required to enroll. You may decide to enroll some campuses and not others. It is suggested, though, that if you enroll a campus, then you enroll all the pre-K through 8 students from that entire campus instead of enrolling only one grade from a selected campus.
  • I have not used Istation before. Will training be provided?
  • As part of the statewide Kansas Reading Success Program, Istation will provide up to fifteen (15) days of on-site regionalized professional development seminars and training sessions throughout the state of Kansas at convenient pre-selected locations. Istation will provide information about these on-site sessions as they are scheduled, and you can sign up in advance. Additionally, Istation will also be hosting approximately thirty (30) live Webinars throughout the school year. Go to www.Istation.com/KansasReadingSuccess to sign up.
  • Is there an online Help Center that I can go to for training and development?
  • Yes! Istation also has a multitude of resources for development and training available 24-7 through the online Help Center, including videos, step-by-step guides, pre-recorded Webinars, and live Webinars. Upon login, a new Getting Started feature will guide you through a successful implementation with Istation. Whether you are starting as a Day 1 user, or you are ready for more advanced user content, the Help Center offers tips and tricks, short tutorials, and even checklists to make sure you are using with fidelity and getting the best from Istation. With your login and password credentials, the resources in the Help Center are available 24 hours a day, 7 days a week by going to www.Istation.com and logging on “Help Center” at the top of the page.
  • Are there webinars I can attend about Istation?
  • Yes, access to register for all our live webinars makes learning easy, and are offered at various times of the day to meet all educator needs. During these live broadcasts, participants are free to ask any and all questions and have their questions answered live by our Istation specialists. Go to www.Istation.com/KansasReadingSuccess to sign up. You can also join our national broadcasts by going to www.Istation.com/ProfessionalDevelopment, and click to join additional webinars throughout the active school year.
  • How is Fort Hays State University involved?
  • Fort Hays State University (FHSU) has been contracted to examine the effects of the Istation Reading program on elementary and middle school students’ reading ability, including comprehension, text fluency, vocabulary, phonemic awareness, word analysis, phonics and other data analysis. Longitudinal data will also be examined. Pursuant to the Kansas Student Data Privacy Act (SDPA), all collected data will be aggregated, and no individual student-level data will be provided for research purposes. Additionally, all data analysis will be performed without identifying information from participating schools, or districts.
  • If I sign up, what are my obligations and what am I agreeing to?
  • You agree that your enrolled students will use the Istation curriculum.
  • Once you sign up and enroll your students with Istation, you will need to install the Istation program on classroom computers (or mobile devices) for student use. This is a quick and easy process. For simple instructions go to www.Istation.com/Support/Index#download.
  • You authorize Istation to provide aggregated student data (no individual student-level identifying information) to Fort Hays State University for research purposes.
  • How long after sign up will I hear about getting the students enrolled?
  • Once you have completed the Participation Acknowledgement Form (PAF), you will receive information within 48 hours from Istation. This includes an Istation welcome e-mail and step-by-step instructions on how to enroll your students.
  • I want to sign up my district/campus(es) or open-enrollment charter school. How do I do this?
  • To sign up, please contact Istation at 866-883-7323 and press option 1. An Istation specialist will provide information about your assigned account executive and can forward the sign-up form and the Participation Acknowledgement Form to you. You can also go to www.Istation.com/KansasReadingSuccess and provide your information. Then your account executive will contact you and walk you through the sign-up process.
  • I have completed and signed the Participation Acknowledgement Form (PAF). What do I do next? What is the process?
  • E-mail the completed Istation Participation Acknowledgement Form to signupkansas@istation.com or fax it to 972-715-3921. On this form please indicate who is the primary contact for the participating district/campus(es). Istation will send further instructions regarding the creation of teacher and student accounts and the implementation process to the primary contact. At each step of the process, expect to receive notification within 24 to 48 hours regarding the completion of that step. Normally the entire process can take 5 to 10 business days.
  • Who in my district is authorized to sign up campuses?
  • A superintendent, deputy superintendent, or district representative with the authority to sign the Participation Acknowledgement Form may do so. For qualifying charter schools, the principal or designee may sign.
  • How long will the statewide Kansas Reading Success Program last?
  • The initial period of the statewide Kansas Reading Success Program is September 21, 2015 through June 30, 2016, with options for five (5) one-year renewals, pending continued appropriations by the Kansas Legislature.
Istation at Home
  • Will students be able to use Istation at home?
  • The Istation Home feature will be included with the Istation Reading program, allowing students to extend their classroom experience at home. Students can continue to work on their individualized learning path at home, receive homework lesson assignments from teachers, and access online books, activities, and more. Istation Home also includes a Parent Portal feature so that parents can review and monitor their child’s progress. For fidelity purposes, assessments will be administered at school and are not included in the Home feature.
  • What is Istation Home?
  • Istation Home is the home-based version of the powerful and effective computer-based Istation Reading program. It includes all the curriculum and resources of Istation Reading plus the Parent Portal; however, it does not include the assessment. For fidelity purposes the assessments will only be administered at school.
  • Is Istation Home available to all participants in the statewide Kansas Reading Success Program?
  • Istation Home is available to all public school and open-enrollment charter school students in grades pre-K through 8 as part of the Kansas Reading Success Program.
  • What resources are available on Istation Home?
  • Istation Home includes the entire online curriculum, books, iPractice, the Istation Writing program, and all other features of the Istation Reading program, with the exception of the Istation assessments. For fidelity purposes, the Istation assessments are only administered at school.
  • Istation Home allows parents to help reinforce their child’s learning and strengthen the home-school partnership. Parents can view reports on their child’s progress, and students can view suggested activities. All reports and tools for parents are provided in English and Spanish.
  • What is the Parent Portal of Istation Home?
  • The Parent Portal is a way for parents to help their students with Istation, view reports on students’ progress, and suggest books and resources.
  • Do students have access to the assessments at home with Istation Home?
  • No. For fidelity purposes, assessments are only administered at school.
  • How do I obtain access to Istation Home?
  • Once a subscription is provided, teachers will provide students with a letter to bring home (a parent letter) with information on how to access and use Istation Home.
Research to be Conducted

Fort Hays State University (FHSU) has been contracted by Istation to examine the effects of the Istation Reading program on elementary school students’ reading ability, including comprehension, text fluency, vocabulary, phonemic awareness, and phonics and will include other data analysis. In accordance with the Kansas Student Data Privacy Act (SDPA), all collected data and research report findings will be presented as aggregated data not specific to students or school districts.

  • What are the types of research that Fort Hays State University College of Education (FHSU) will be conducting?
  • FHSU will conduct quasi-experimental research design (change of participants’ assessment scores over time) and correlational research (relationship between assessment scores and school data). All data for research purposes may only be provided in aggregate form with appropriate suppression of data. No individual student-level data will be provided for research purposes.
  • What is Fort Hays State University College of Education doing with the research findings?
  • The results will be disseminated in presentations, manuscripts, and research report formats; however, the results will be aggregated, and participants’ information will not be identifiable.
  • Will identifiable student information be provided to FHSU?
  • No individual student-level identifying information will be provided to FHSU, all data will be provided in aggregate form, and all data analysis will be performed without identifying information from participating students, schools, or districts.
  • Will my district information be provided to FHSU?
  • All data analysis will be performed without identifying information from participating students, schools, or districts.
  • Who is going to view this research?
  • The results will be disseminated in presentations, manuscripts, and research report formats; however, the results will be aggregated and participants’ information will not be identifiable.
Technical Information
  • Does Istation need to be downloaded and installed on every computer in the school?
  • Istation’s quick and easy program will need to be installed on every computer on which students will be using Istation.
  • Is there an easy way for my technical staff to install the software quickly on all computers?
  • Yes, Istation has an MSI that can help install Istation quickly on computers in your district. For assistance with this, you can view the “Setting up Istation” video in our Help Center or call 866-883-7323 and select option 2. In addition, your technical team can participate in one of the technical informational Webinars with Istation’s chief technical officer to help answer any questions they may have. To sign up for these Webinars, go to www.Istation.com/KansasReadingSuccess.
  • Is Istation Reading tablet-accessible?
  • Yes. Istation Reading is available on iPads and can be accessed through the Chromebook mobile browser. This includes mobile access to Istation Reading’s interactive curriculum and other resources.
  • Using the iPad or Chromebook mobile browser, subscribers still have Web-based access to:
    • Istation Reading assessments
    • Istation Report and Management Web site – Teacher Resources, the Help Center, the Report Toolbox, the Interactive User’s Guide, and Lexile® - Find A Book
  • How does my computer need to be set up to use the program?
  • Please see the Technical Information Web page.
  • Where can I download the Istation Reading program?
  • To download the Istation program, visit the Istation Download Web page.
  • After I download Istation Reading, why am I getting the error, "unable to load the Istation login scene"?
  • This is an error specific to the Macintosh operating system. It is typically displayed when the Istation application has not been installed in the Applications Directory. To fix this problem, open the Istation.dmg file on your Mac after downloading. Click the Imagination Station application icon and drag it into the Applications Directory of your Mac computer.
  • What should I do if I forget my password?
  • Go to Istation’s Reset Password Request Web page
  • How do I login?
  • Watch this “Logging Into The Website” Video for details about logging in to the Customer Web site.
  • My students are having login problems. The program indicates that students are logged in, but they are not. What should I do?
  • If you know which computer a student used most recently, restart that computer. This will break the connection to Istation servers and allow that student to log in elsewhere. If you do not know this information or have tried restarting with no results, call Istation Technical Support when the student is ready to log in, and we can provide one-on-one assistance.
  • A “login failure” error message appears on the computer screen when a student tries to log in. What do I do?
  • Follow these three steps:
    1. Confirm that your student is logging in to the student curriculum application. The Imagination Station, the student curriculum application, must be loaded on the computer a student is using in order for the student to access the customized student content. Look for the Imagination Station icon on the computer desktop and double-click to launch the student curriculum application.
    2. Next, confirm that the student’s school is listed correctly above the user name and password fields.
    3. Finally, confirm that the student is entering the correct user name with no capital letters and the correct password is as it appears on the login card. When entering passwords, please make sure Caps Lock is not enabled on the laptop or computer keyboard. As you type, the text may appear to be in caps on the screen, but it is not as long as Caps Lock is not enabled.
  • Can I troubleshoot student login problems any other way?
  • If a student is having login problems, ask him or her to log in using a different computer.
  • If the problem is limited to one machine:
    • Try hardwiring the computer to the Internet by connecting an Ethernet cable from the Ethernet port on the computer to an Ethernet port on a router or in the wall. Try having the student log in again.
    • Try restarting the computer.
    • Try reinstalling the program on that one computer. (Note: If you do not have administrative authorization, you will need to contact someone on your campus or in your district who does in order to accomplish this.)
    If the login problems occur on multiple computers and/or for multiple students:
    • Run a test using our Firewall Configuration Test utility to confirm that the district firewall is allowing access. (If it is, the computer should post the confirmation message "ok.")
    • If possible, confirm that any district content filtering allows the Istation IP address range (174.143.0.184 – 174.143.0.191 (174.143.0.184/29) and 184.106.6.73 – 184.106.6.75 (184.106.6.73/32, 184.106.6.74/31)) and Istation.com. Network content filtering can cause some content or data to be blocked, for certain students
    • Try using a different student’s login info on the same computer to see whether the same issue occurs.
    • Try visiting a site that a student wouldn’t normally visit, such as a grocery or hardware store Web site, to determine whether the computer has a good connection to the Internet.
    • Check with the technology staff at your school or in your district to confirm that the program has been installed using administrative rights and that the Istation directory has read/write access.
    • Call Istation technical support at 866-883-7323 and select option 2.
  • A student is having problems with the sound on the Istation lessons. What should I do?
  • Try updating your sound drivers if you are having issues with sound.
  • Where can I find information on system requirements and technical specs?
  • For information on system requirements and technical specs, visit the Technical Information Web page.
  • Students are unable to connect to the Internet. What should we do?
  • This usually indicates that there is a problem with the connection between your computers and the Istation servers. Try the following:
    • Visit another Web site that is not cached in your system (a site that students are unlikely to have logged on to from school, such as a car manufacturer site, usa.gov, etc.) to determine whether the computer has a good connection to the Internet.
    • If you can’t log on to another site, confirm that district content filtering allows the Istation IP address range (174.143.0.184 – 174.143.0.191 (174.143.0.184/29)) and Istation.com. Also confirm that there is not any software installed on the computer that might be preventing the computer from connecting to the Internet.