Does Istation need to be downloaded and installed on every computer in the school?
The Istation student program is now available to students and educators using Chromebooks, Windows, and macOS! This enhancement allows users to access Istation through a simple URL link instead of downloading an app. This is accessed by visiting app.istation.com
Chromebooks: As of June 1st 2022, the Istation application in the Chrome Web Store is no longer supported. All Chromebook users signing into the student app will be redirected to Istation in the browser. For SSO users, this will be a seamless transition. For non-SSO users who haven’t already made the change, the app will open a new browser window and take students to login at app.istation.com. Please make sure to uninstall the Chromebook app as soon as possible, and instead create a bookmark for app.istation.com that students can use instead!
Windows/Mac: Districts using SSO will need to opt-in to use Istation in the browser on Windows and Mac devices. Opt your district/campus in by emailing Support@istation.com. For non-SSO users, we recommend creating a bookmark for app.istation.com that students can use. Districts who wish to continue to use the native application can download the app from our support page.
iPad: There are a few remaining items on Apple's roadmap for this functionality to be available on iPads & the Safari browser. In the meantime, iPads can continue to use our Istation app found in the App Store.
For more information, please visit our help center article or contact support@istation.com
Is ISIP tablet-accessible?
Yes. All ISIP assessments are available on iPads and can be accessed through the Chromebook mobile browser.
Using the iPad or Chromebook mobile browser, subscribers still have Web-based access to:
- Istation Reading and Math assessments
- The Istation Report and Management Website, including Teacher Resources, the Help Center, the Report Toolbox, the Istation User’s Guide, Lexile®—Find A Book, and Quantile Measures
How does my computer need to be set up to use the program?
Where can I download the Istation Reading program?
What should I do if I forget my password?
How do I log in?
Watch this video for details about logging in to the customer Web site.
What is my domain name?
We use a domain name to identify your district or school in Istation. The domain is linked to your school name. Type the name of your school in the domain field and select the matching domain name from the list of options.
If you need to change your domain name, please click the "Change School" icon. You will have the option to edit your domain name.
My students are having login problems. The program indicates that students are logged in, but they are not. What should I do?
If you know which computer a student used most recently, restart that computer. This will break the connection to Istation servers and allow that student to log in elsewhere. If you do not know this information or have tried restarting with no results, call Istation Technical Support (1-214-237-9300, option 2) when the student is ready to log in, and we can provide one-on-one assistance.
A “login failure” error message appears on the computer screen when a student tries to log in. What should I do?
Follow these steps:
- Confirm that your student is logging in to the student curriculum application. The Imagination Station, the student curriculum application, must be loaded on the computer a student is using in order for the student to access the customized student content. Look for the Imagination Station icon on the computer desktop and double-click to launch the student curriculum application.
- Next, confirm that the student’s school is listed correctly above the username and password fields.
- Finally, confirm that the student is entering the username and the password as they appear on the login card. When entering passwords, please make sure Caps Lock is not enabled on the laptop or computer keyboard. As you type, the text may appear to be in caps on the screen, but it is not as long as Caps Lock is not enabled.
Can I troubleshoot student login problems any other way?
- If a student is having login problems, ask him or her to log in using a different computer.
If the problem is limited to one machine:
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- Try hardwiring the computer to the Internet by connecting an Ethernet cable from the Ethernet port on the computer to an Ethernet port on a router or in the wall.
- Try having the student log in again.
- Try restarting the computer.
- Try reinstalling the program on that one computer. (Note: If you do not have administrative authorization, you will need to contact someone on your campus or in your district who does in order to accomplish this.)
If the login problems occur on multiple computers and/or for multiple students:
- Run a test using our Firewall Configuration Test utility to confirm that the district firewall is allowing access. (If it is, the computer should post the confirmation message "ok".)
- If possible, confirm that any district content filtering allows the Istation IP address range (174.143.0.184—174.143.0.191 [174.143.0.184/29] and 184.106.6.73—184.106.6.75 [184.106.6.73/32, 184.106.6.74/31]), TCP ports 12500 through 12509, and Istation.com. Network content filtering can cause some content or data to be blocked for certain students.
- Try using a different student’s login information on the same computer to see whether the same issue occurs.
- Try visiting a site that a student wouldn’t normally visit, such as a grocery or hardware store Website, to determine whether the computer has a good connection to the Internet.
- Check with the technology staff at your school or in your district to confirm that the program has been installed using administrative rights and that the Istation directory has read/write access.
- Call Istation technical support at 1-214-237-9300 and select option 2.
A student is having problems with the sound on the Istation lessons. What should I do?
Try updating your sound drivers. Keep in mind that the Istation program requires speakers or headphones to launch.
Where can I find information on system requirements and technical specs?
For information on system requirements and technical specs, visit the Technical Information Web page.
My students are unable to connect to the Internet. What should I do?
This usually indicates that there is a problem with the connection between your computers and the Istation servers. Try the following:
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- Visit another Web site that is not cached in your system (a site that students are unlikely to have logged on to from school, such as a car manufacturer site, usa.gov, etc.) to determine whether the computer has a good connection to the Internet.
- If you can’t log on to another site, confirm that district content filtering allows the Istation IP address range (174.143.0.184—174.143.0.191 [174.143.0.184/29] and 184.106.6.73—184.106.6.75 [184.106.673/72, 184.106.6.74/31], TCP ports 12500 through 12509, and Istation.com. Also confirm that there is not any software installed on the computer that might be preventing it from connecting to the Internet.