Here you will find a wealth of resources to answer any questions you might have!

For further assistance, contact our support team by e-mail at support@Istation.com or call 1-866-883-READ toll-free.

If you have purchased an Istation product and are ready to install, you are in the right place!

Before downloading the Istation application, please ensure your system meets or exceeds the minimum hardware requirements by reviewing the Technical Information. Then click on the appropriate button for your system.

After the application installs on your computer, you may be prompted to enter the domain for your school. The domain is assigned by Istation, and it configures the application specifically for your campus.

What platform are you on?

Listed below are Istation's technical requirements.

Network Administrators

Istation employs a proprietary communication protocol designed to minimize Internet bandwidth usage when run by multiple students simultaneously in a school. Internal firewalls and/or content filters must be configured to allow outbound access to our servers:

  • IP address range:
    174.143.0.184 – 174.143.0.191 (174.143.0.184/29)
    184.106.6.73 – 184.106.6.75 (184.106.6.73/32, 184.106.6.74/31)
  • TCP ports 12500 through 12509

System Requirements

Specification Windows Mac
Supported Operating Systems
More info: Is your OS not on the list?
7, 8, 8.1, and 10 OS X 10.8 – 10.11, macOS 10.12- 10.13
Processor 1.3 GHz 1.3 GHz Intel
Memory 512 MB RAM 512 MB RAM
Hard Disk 3 GB free space 3 GB free space
Graphic Display 1024x768 1024x768
Sound Card with headphones with headphones
Internet Connection 1.5 Mbps or greater 1.5 Mbps or greater
Specification iPad Chrome Devices
Supported Operating Systems
More info: Is your OS not on the list?
iOS 8.0 – 10.11 Chrome OS
Stay informed: Chrome OS End of Life Policy
Processor iPad 2+ ARM, X86 32 bit or X86 64 bit CPU
Memory   1 GB RAM
Hard Disk 3 GB free space 3 GB free space
Internet Connection 1.5 Mbps or greater 1.5 Mbps or greater
Specification Android  
Supported Operating Systems Android 4.4 or higher  
Processor ARM or X86 CPU  
Memory 1 GB RAM  
Storage 3 GB free space  
Internet Connection 1.5 Mbps or greater  
Screen Size 8” or bigger screen recommended  
Resolution 1024x768 minimum  
Deprecation Update
Operating Systems Support Removed
iOS 6 July 2017
Windows XP June 2018
Windows Vista June 2018
Mac OS X 10.6 June 2018
Mac OS X 10.7 June 2018
iOS 7 June 2018

Deprecated Operating Systems

Istation is committed to providing the best possible support for our products.

We find it necessary to periodically deprecate specific operating systems to continue delivering optimal support to our users. These changes are made based upon the trends in technology and market.

Chrome Requirements

Istation requires Chrome version 39+ on ARM and Intel 32/64 CPUs. When running on desktop machines, the CPU should be multi-core as well. Visit Google support for more information about downloading and installing Google Chrome and to review Google Chrome system requirements.

Thin-Client

Several school districts are running Istation in a thin client environment. Our support team will work with you to find the best configuration for using Istation on your thin clients. Ncomputing supports Istation using specialized installation instructions. Please contact Istation Support if you have questions about compatibility.

Installation Information

To install Istation, you must be logged in with administrator rights. A simple installation is performed from our downloads. There are no CD-ROMs to install or school-based servers to maintain. Administration for schools is virtually nonexistent. After installation, we can support any number of students simultaneously in Istation generally using the bandwidth of a single Web surfer. In the event that the school's Internet connection is lost, Istation will continue to function normally and will synchronize with our servers when the Internet connection is restored. Since Istation is delivered through the Internet, we transparently provide enhancements without a service call, at no additional cost.

E-mail Access

If your district uses an e-mail filtering software or program, please white list the Istation.com domain to allow inbound access via e-mail. This is our main method of communication with campus teachers and administrators.

Local Firewall Information

When a software firewall is active on a computer, the firewall must be configured to allow Istation to accept connections from the local network. On Windows, this configuration occurs automatically during installation. For information specific to your OS, please review the detailed installation instructions for Windows or for Mac. Additional information may also be obtained by calling Support Services at 866-883-7323 or 972-643-3440 (and pressing 2).

Firewall Configuration Test

Test your firewall configuration now using the Firewall Configuration Test utility.

Web-Based ISIP™

ISIP Web for the desktop requires is supported on most modern Web browsers. These browsers include IE9+ (IE11 preferred; IE9 also requires Flash 13+), Microsoft Edge, Firefox 38+ (most recent preferred), Chrome 39+ (most recent preferred), and Safari 7+ for Mac (Safari on Windows is not supported).

ISIP Web for the iPad requires an iPad 2 or later running iOS 6.x or later with Safari mobile. Other mobile browsers for iPad are not supported at this time. ISIP Web for Chromebook requires Chrome 39+ (most recent preferred).

ISIP Web for Android devices requires Android version 4.4 or greater with Chrome. Other mobile browsers for Android are not supported at this time. Minimum supported screen size for Android devices is 8 inches, and landscape orientation is strongly preferred.

Help

Contact support@Istation.com to request Istation support by e-mail or call 1-866-883-READ toll-free.

Istation supports the following integrations:

Roster Sync


Single Sign On (SSO)


Report Data Extract


  • CSV download of Istation student result data
  • Automated extract through RESTful API